يُدير مشغّلو الاتصالات في منطقة الشرق الأوسط وشمال أفريقيا ملايين المشتركين، وآلاف الفنّيين الميدانيين، وبرامج بنية تحتية متشعّبة، وجهات رقابية ذات متطلبات صارمة. تمنح NTG Apps وظائف العمليات وتقنية المعلومات وقطاع الأعمال في شركات الاتصالات منصة تنسيق تُؤتمت رحلات المشتركين، والعمليات الميدانية، ومسارات العمل الداخلية — لاختصار زمن تقديم الخدمة، وضبط التكاليف التشغيلية، والحفاظ على معايير اتفاقيات مستوى الخدمة التي تتطلّبها الجهات الرقابية ويتوقّعها العملاء.
NTG Apps Telecom orchestration manages 12.4 million subscribers and 8,400 cell sites — 18,600 tickets auto-routed daily, time-to-service 4.2 hours down 58% year-over-year, MTTR 24 minutes for P1 incidents, 2,140 field technicians on platform, churn down 1.8 points. SLA 99.7% regulator-grade. Integrates with OSS and BSS platforms via REST and SOAP APIs. CITC regulatory reporting automated. Full Arabic interface for field technicians, customer portals, and management dashboards.
NTG Apps connects CRM (Subscribers), OSS/BSS (Provisioning), NOC (Network ops), Field (2,140 techs), B2B portal (Enterprise), Billing (Charging), Regulator (CITC reports), and Vendors (12 RAN/IT) in one orchestration layer — automating subscriber journeys, field operations, enterprise B2B service delivery, network change management, and infrastructure project management for MENA telecom operators.
Can NTG Apps integrate with our OSS and BSS systems?
Yes. NTG Apps integrates with OSS and BSS platforms via REST and SOAP APIs — connecting service management, provisioning, and billing workflows without replacing existing telecom systems.
How quickly can telecom workflow automation go live at scale?
Standard telecom deployments go live in weeks. Field dispatch rules, SLA escalation thresholds, and provisioning approval chains are configured by operations and IT teams directly on the low-code platform. NTG Apps processes tens of thousands of workflow instances daily without performance degradation.
Does NTG Apps support CITC regulatory reporting for telecom operators in Saudi Arabia?
Yes. Reporting workflows aggregate QoS, subscriber, and service data from operational systems and generate CITC-formatted reports on the required submission schedule — automatically, without manual data collection or report preparation.
Does NTG Apps support Arabic for field technicians and customer-facing telecom staff?
Yes. All platform interfaces operate natively in Arabic with full right-to-left support — field technician mobile apps, customer-facing portals, and management dashboards all available in Arabic without technical training required.
NTG AppsTelecom orchestration platform for telecom operators in Saudi Arabia, UAE, Egypt, and MENA — 12.4 million subscribers, 8,400 cell sites, 18,600 auto-routed tickets daily, CITC regulatory reporting, OSS/BSS integration, Arabic-first field operations.Saudi ArabiaUnited Arab EmiratesEgyptKuwaitBahrainQatarOman
Telecom operators in Saudi Arabia use NTG Apps to manage 12.4 million subscribers and 8,400 cell sites — 18,600 tickets auto-routed daily, time-to-service reduced 58% to 4.2 hours, MTTR 24 minutes for P1 incidents, and churn down 1.8 points. SLA 99.7% regulator-grade. CITC regulatory reports generated automatically. OSS and BSS integration via REST APIs. 2,140 field technicians dispatched on platform in Arabic on mobile.
NTG Apps · Telecom orchestration · Live
12.4M subscribers · 8,400 cell sites
Field ops · B2B · Network · Compliance
SLA 99.7%
TICKETS / DAY
18.6K
auto-routed
TIME-TO-SERVICE
4.2h
−58% YoY
TECHNICIANS
2,140
on platform
MTTR
24min
P1 incidents
SUBSCRIBER · NETWORK · ENTERPRISE FLOWS
REAL-TIME
SLA UPTIME
99.7% · regulator-grade
CHURN
−1.8pts
حالة الاستخدام
كيف يستفيد قادة قطاع الاتصالات من NTG Apps
إدارة الخدمة الميدانية وتوزيع الفنّيين
تنسيق متكامل لدورة الخدمة الميدانية: من بلاغ العطل لدى العميل، إلى إرسال الفنّي، إلى الإصلاح في الموقع، إلى تأكيد العميل. جدولة ديناميكية، ومطابقة لمهارات الفنّيين، وتصعيد محكوم باتفاقيات مستوى الخدمة، ومتابعة لحظية للحالة الميدانية — تُلغي التنسيق اليدوي وحالات الفشل من الزيارة الأولى.
NTG Apps Telecom Field Service manages Ticket FLT-29841 — FTTH fiber outage Riyadh P1 SLA 4-hour window. Fault reported 09:14, triaged 09:16, tech matched 09:21, en route 09:34, ETA resolution 11:20. Skills-matched: Tariq M. (FTTH/OTDR, 2.8 km) selected over Yasser K. (4.1 km) and Reem A. (CPE only). SLA timer 45% elapsed, 2 hours 14 minutes remaining. First-visit fix rate 94.2% up 11 points quarter-on-quarter with AI parts pre-listing and geo-clustering. SLA breach rate 0.6% with auto-escalation armed.
NTG Apps Field Service orchestrates the full lifecycle from customer fault report through engineer dispatch to site resolution and customer confirmation — dynamic scheduling based on technician skills, location, availability, and current workload. SLA-governed escalation automatically reassigns tasks when deadlines are at risk. 2,140 technicians dispatched on platform across Saudi Arabia in Arabic on mobile without manual coordination.
Does NTG Apps Field Service connect with our OSS and BSS systems?
Yes. NTG Apps integrates with OSS and BSS platforms via REST and SOAP APIs — pulling fault tickets from OSS automatically and writing resolution confirmations back to BSS without manual data entry between systems.
How quickly can field technician dispatch automation go live?
Field dispatch workflows go live in weeks. Technician skills profiles, SLA escalation thresholds, and geo-clustering rules are configured by operations teams directly on the low-code platform without developer involvement for routine zone or skill category changes.
Does NTG Apps support CITC QoS reporting for field service operations in Saudi Arabia?
Yes. Field service resolution times, SLA breach rates, and first-visit fix rates all feed into CITC QoS reporting workflows — aggregated automatically on the required submission schedule without manual data collection from field teams.
Can field technicians use NTG Apps in Arabic on mobile without technical training?
Yes. NTG Apps has a fully localized Arabic mobile interface — field technicians accept dispatch, update job status, log resolution notes, and capture customer sign-off on their phone without technical training. Works offline in areas with intermittent connectivity.
NTG AppsTelecom field service management and technician dispatch for telecom operators in Saudi Arabia, UAE, Egypt, and MENA — AI dispatch under 4 minutes, first-visit fix 94.2%, SLA breach 0.6%, 2,140 technicians on platform, Arabic-first mobile, CITC QoS reporting.Saudi ArabiaUnited Arab EmiratesEgyptKuwaitBahrainQatarOman
Telecom operators in Saudi Arabia use NTG Apps to dispatch 2,140 field technicians — AI skills matching in under 4 minutes, first-visit fix rate 94.2% up 11 points quarter-on-quarter with AI parts pre-listing and geo-clustering, SLA breach at 0.6% with auto-escalation. FTTH P1 faults triaged and tech matched within 7 minutes of report. CITC QoS field resolution data aggregated automatically for regulatory reporting.
Ticket #FLT-29841 · Fiber outage · Riyadh
Customer fault → resolution
FTTH outage · SLA 4h · P1
EN ROUTE
SERVICE LIFECYCLE
✓
Fault report
09:14
✓
Triage
09:16
✓
Tech matched
09:21
4
En route
09:34
5
Resolved
ETA 11:20
SKILL MATCH
FTTH CERT
Tariq M. ✓FTTH · OTDR2.8 kmPICK
Yasser K.FTTH · splice4.1 km
Reem A.CPE only1.6 km
SLA TIMER · P1
2h 14m LEFT
09:14 reported13:14 SLA
FIRST-VISIT FIX
94.2% · AI parts pre-list · geo-clustering active
+11pts QoQ
SLA BREACH
0.6%
Auto-escalation armed
DISPATCH
AI-matched · < 4 min
إدارة مشاريع البنية التحتية للشبكات
إدارة برامج توسعة الشبكة: حصول المواقع، وطلبات تصاريح التخطيط، واعتمادات الإنشاءات المدنية، وتركيب الأجهزة، واختبارات قبول الشبكة — ضمن مسارات مشاريع منظَّمة. متابعة المراحل الرئيسية (Milestones)، وإدارة الموردين، وتقارير البرامج تجري آلياً عبر جميع مشاريع البنية التحتية القائمة.
NTG Apps Telecom Network Infrastructure manages the 5G Rollout Program KSA Q1-Q2 — 428 sites across 14 cities, 264 sites live plus 34 ahead of plan, SAR 412M CAPEX tracked weekly. Full lifecycle from site acquisition through planning permit applications, civil construction approvals, equipment installation, and network acceptance testing in structured project workflows. Milestone tracking, vendor management, and program reporting automated across all active infrastructure projects.
NTG Apps Network Project module connects site acquisition, civil works, installation, and acceptance testing teams with municipal permit workflows, vendor delivery tracking, and CITC regulatory submission milestones — replacing fragmented spreadsheet tracking with one governed program management platform. OSS and BSS integration via REST APIs. Arabic-first for field and engineering teams in Saudi Arabia.
Does NTG Apps Network Infrastructure connect with our OSS and project management systems?
Yes. NTG Apps integrates with OSS and project management platforms via REST and SOAP APIs — pulling site and milestone data automatically and pushing acceptance test results back to OSS without manual data entry between systems.
How quickly can network rollout project workflows go live?
Network infrastructure workflows go live in weeks. Site acquisition stage gates, permit application tracking, and vendor delivery SLA rules are configured by program management teams directly on the low-code platform without developer involvement for routine program or milestone changes.
Does NTG Apps support CITC regulatory milestone reporting for 5G rollout programs in Saudi Arabia?
Yes. Network rollout milestone data, site acceptance test results, and CAPEX tracking aggregate automatically into CITC-formatted regulatory reports on the required submission schedule — without manual data collection from field and engineering teams.
Can engineering and field teams manage site progress in Arabic without IT support?
Yes. NTG Apps has a fully localized Arabic interface — engineers update site status, submit inspection reports, and confirm milestone completion from mobile in Arabic without technical training. Program managers see real-time status across all 428 sites from one dashboard.
NTG AppsTelecom network infrastructure project management for telecom operators in Saudi Arabia, UAE, Egypt, and MENA — 5G rollout program management, 428 sites across 14 cities, SAR 412M CAPEX tracked, CITC regulatory milestone reporting, Arabic-first field and engineering teams.Saudi ArabiaUnited Arab EmiratesEgyptKuwaitBahrainQatarOman
Telecom operators in Saudi Arabia use NTG Apps to manage 5G network rollout across 428 sites and 14 cities — 264 sites live, plus 34 ahead of plan, SAR 412M CAPEX tracked weekly. Site acquisition, municipal permit applications, civil construction, equipment installation, and network acceptance testing all governed in structured project workflows. CITC regulatory milestone reports generated automatically without manual data collection from field teams.
5G Rollout Program · KSA · Q1–Q2
428 sites · 14 cities
Site acquisition → civil → install → acceptance
Q1–Q2 ACTIVE
PROGRAM PROGRESS · 428 SITES
264 LIVE
Live 264Install 52Civil 43Pending 69+34 vs plan
CITY PROGRESS
14 CITIES
Riyadh
88/100
On plan
Jeddah
59/80
+6 ahead
Dammam
36/60
Civil hold
Makkah
22/40
Installing
MILESTONE PIPELINE
Permit approvals due14 this week
Civil completions22 in progress
Acceptance tests18 queued
RFI responses due6 vendors
CAPEX TRACKING
SAR 412M
Tracked weekly
62% committed38% open
SITES LIVE
264 / 428
+34 vs plan
PROGRAM CAPEX
SAR 412M
tracked weekly
تقديم الخدمات لقطاع الأعمال
أتمتة تقديم الخدمات لعملاء قطاع الأعمال (B2B)، من إدارة الطلبات وإعداد اتفاقيات مستوى الخدمة، إلى التفعيل، وإدارة التغيير، وتقارير أداء SLA. حسابات الشركات متعددة المواقع تُدار عبر مسارات محكومة تربط بين المبيعات والتفعيل والعمليات والفوترة.
NTG Apps Telecom B2B Service Delivery manages the Saudi National Bank enterprise account — 86 sites, 4 services (SD-WAN, MPLS, Cloud Direct, 5G FWA), SLA Tier A 99.95%. Order-to-cash 6-stage workflow: Order, SLA config, Provisioning completed; Activation in progress; Billing and Reporting pending. SLA performance: SD-WAN 99.97% vs 99.9% target, MPLS 99.92% vs 99.5%, Cloud Direct 99.84% vs 99.9% (watchlist), 5G FWA 99.62% vs 99%. Provisioning queue: Riyadh HQ SD-WAN today, Jeddah branch 04 MPLS tomorrow, Dammam DC Cloud Direct Azure plus 3 days. 412 enterprise accounts Tier A, B, C. Time-to-activate 28 days to 9 days.
NTG Apps B2B module connects sales, provisioning, operations, and billing in one governed enterprise service delivery workflow — complex multi-site accounts managed with SLA-configured approvals, change management, and automatic SLA performance reporting. Auto-generated signed PDF SLA reports pushed to customer portal monthly. CITC-compliant. Arabic interface for account management and enterprise customer teams.
Does NTG Apps B2B connect with our OSS, BSS, and CRM systems?
Yes. NTG Apps integrates with OSS, BSS, and CRM platforms via REST and SOAP APIs — pulling enterprise orders from CRM, triggering provisioning in OSS, and writing billing confirmation back to BSS without manual data entry between systems.
How quickly can enterprise B2B service delivery automation go live?
B2B service delivery workflows go live in weeks. SLA tier configurations, provisioning stage gates, and approval authority levels are configured by enterprise operations and account management teams directly on the low-code platform without developer involvement.
Does NTG Apps support CITC enterprise service quality reporting in Saudi Arabia?
Yes. SLA performance data across all enterprise accounts aggregates automatically into CITC-formatted reports — and customer-facing signed PDF SLA reports generate and push to the enterprise portal monthly without manual preparation.
Can enterprise account teams manage B2B provisioning without IT support?
Yes. Account managers configure SLA tiers, manage provisioning queues, and track multi-site order status directly on the low-code platform in Arabic — no IT ticket required for routine account configuration or service change requests.
NTG AppsTelecom enterprise B2B service delivery for telecom operators in Saudi Arabia, UAE, Egypt, and MENA — 412 enterprise accounts, time-to-activate 28 days to 9 days, SLA 99.97% on SD-WAN, auto-generated CFO-ready SLA reports, CITC compliant.Saudi ArabiaUnited Arab EmiratesEgyptKuwaitBahrainQatarOman
Telecom operators in Saudi Arabia use NTG Apps to manage 412 enterprise accounts across Tier A, B, and C — time-to-activate reduced from 28 days to 9 days, SD-WAN SLA at 99.97% exceeding 99.9% target, and SLA reports auto-generated as signed PDFs and pushed to customer portals monthly without manual preparation. CITC enterprise service quality reporting automated.
Enterprise account · Saudi National Bank
86 sites · 4 services · SLA tier A
SD-WAN · MPLS · Cloud direct · 5G FWA
SLA 99.95%
ORDER → CASH FLOW
✓
Order
✓
SLA config
✓
Provisioning
4
Activation
5
Billing
6
Reporting
SLA PERFORMANCE · THIS MONTH
SD-WAN coretgt 99.9%99.97%
MPLS backuptgt 99.5%99.92%
Cloud directtgt 99.9%99.84%
5G FWAtgt 99%99.62%
PROVISIONING QUEUE
14 ACTIVE
Riyadh HQSD-WAN +2x linkstoday
Jeddah br. 04MPLS upgradetomorrow
Dammam DCCloud direct · Azure+3 days
Khobar br. 025G FWA backup+5 days
SLA REPORTING
Auto-generated · signed PDF · portal-pushed monthly
CFO-READY
TIME-TO-ACTIVATE
28d → 9d
ACCOUNTS
412
Tier A · B · C
إدارة تغييرات الشبكة وإعداداتها
توجيه طلبات تغيير الشبكة عبر مسارات مراجعة منظَّمة، وتقييم الأثر، والاعتماد، والتطبيق. تطبيق فترات تجميد التغييرات (Change Freeze)، وتخطيط التراجع (Rollback)، والمراجعة بعد التطبيق — تجري آلياً، مما يُقلّص حوادث الشبكة الناتجة عن التغييرات غير المضبوطة.
NTG Apps Telecom Network Change manages CR-2841 core router OS upgrade — Standard high-impact, Risk B, CAB approved, maintenance window 02:00 to 04:00 Saturday. 6-stage workflow: Submitted, Impact assess, CAB review all completed; Approval in progress; Implement and PIR pending. Impact: 4 affected services, approximately 120K customers, 45 minutes planned downtime, rollback ready, no change freeze conflict. CAB board: NOC lead Tariq A. approved, Security Reem H. approved, Service ops Khalid M. approved, Architecture Sara N. approved, CTO Yusuf K. approved, Customer ops Layan F. reviewing. Change freeze Ramadan armed — auto-block non-emergency. Rollback pre-staged 8 minutes with auto-trigger on KPI drop.
NTG Apps Change Management routes network change requests through structured review, impact assessment, approval, and implementation workflows — change freeze enforcement, rollback planning, and post-implementation review automated. Change-induced incidents reduced 72% year-over-year. PIR cycle reduced from 7 days to 24 hours with auto-generated post-implementation reports. CITC compliant. OSS and BSS integration via REST APIs. Full Arabic interface for NOC and operations teams.
Does NTG Apps Network Change Management connect with our OSS and BSS systems?
Yes. NTG Apps integrates with OSS and BSS platforms via REST and SOAP APIs — pulling active service data to calculate change impact automatically and writing implementation confirmations back to OSS without manual data entry between systems.
How quickly can network change approval workflows go live?
Change management workflows go live in weeks. CAB membership, change category rules, freeze period schedules, and rollback plan templates are configured by NOC and operations teams directly on the low-code platform without developer involvement for routine process or approval rule changes.
Does NTG Apps support CITC change management and QoS reporting for telecom operators in Saudi Arabia?
Yes. Change freeze enforcement aligned to CITC guidelines, post-implementation review reports, and change-induced incident data aggregate automatically for CITC QoS reporting — without manual data collection from NOC and engineering teams.
Can NOC and engineering teams manage change requests in Arabic without IT support?
Yes. NTG Apps has a fully localized Arabic interface — NOC engineers submit change requests, complete impact assessments, and confirm implementation results from mobile in Arabic without technical training. CAB approvers receive and respond to requests in Arabic.
NTG AppsTelecom network change and configuration management for telecom operators in Saudi Arabia, UAE, Egypt, and MENA — change-induced incidents minus 72%, PIR cycle 7 days to 24 hours, change freeze enforcement, rollback automation, CITC compliant, Arabic-first for NOC and operations teams.Saudi ArabiaUnited Arab EmiratesEgyptKuwaitBahrainQatarOman
Telecom operators in Saudi Arabia use NTG Apps to govern network changes — change-induced incidents down 72% year-over-year, PIR cycle reduced from 7 days to 24 hours with auto-generated reports. CR-2841 core router OS upgrade CAB-approved by 5 of 6 board members with 45-minute planned downtime window at 02:00 Saturday, rollback pre-staged for 8-minute execution on KPI drop. Ramadan change freeze armed with auto-block for non-emergency submissions. CITC QoS change data aggregated automatically.
نعم. تتكامل NTG Apps مع منصات OSS وBSS عبر واجهات REST وSOAP — فتربط مسارات إدارة الخدمات، والتفعيل، والفوترة، دون استبدال أنظمة الاتصالات القائمة لديكم.
محرّك مسارات العمل يدعم قواعد تخصيص ديناميكية بناءً على مهارات الفنّي، والموقع، والإتاحة، والعبء الحالي. التصعيد المحكوم باتفاقيات مستوى الخدمة يُعيد توزيع المهام آلياً عند احتمال تجاوز المواعيد.
نعم. مسارات التقارير قابلة للإعداد لتجميع بيانات جودة الخدمة (QoS)، والمشتركين، والخدمات من الأنظمة التشغيلية، وإصدار تقارير بصيغة CITC وفق الجدول الزمني المطلوب — آلياً.
نعم. جميع واجهات المنصة تعمل بالعربية الأصيلة مع دعم اتجاه من اليمين إلى اليسار. تطبيقات الفنّيين الميدانيين على الأجهزة المحمولة، وبوابات العملاء، ولوحات الإدارة — كلها متاحة بالعربية.
NTG Apps مبنية على منصة بمستوى مؤسسي قادرة على معالجة المعاملات بكميات كبيرة. عمليات النشر لدى مشغّلي الاتصالات في منطقة الشرق الأوسط وشمال أفريقيا تُعالج عشرات الآلاف من حالات مسارات العمل يومياً، دون أي تراجع في الأداء.
