ITSM SUITE
ITSM
Streamline Your IT Service Management with our comprehensive ITSM Suite. Designed to optimize your IT service management processes, enabling seamless incident tracking and rapid resolution.
A COMPREHENSIVE SOLUTION
What’s included in our
ITSM Suite
Incident management
Track and manage the entire ticket lifecycle, from creation to resolution or rejection. The L1 support team can log tickets, resolve them, convert them into problems, or escalate them to higher support levels (L2, L3).
Problem management
Track and manage the full lifecycle of a problem, starting from the incident. The process follows three main phases: prioritization, investigation and diagnosis, and final review. The problem manager can either close the problem or return it to the service desk for further investigation.
Knowledge management
Record all solutions used to resolve incidents or problems in the ITSM system. Solutions go through a simple review process before being added to the knowledge base, ensuring they are available for future reference if the issue arises again.
IT Asset Management (CMDB)
Track your company’s IT assets, including their status (In use, Expired, In Repair, Powered off) and detailed information (network, memory, etc.) in addition to the Asset life cycle (Installation date, operation date, expiration date).
SLA (Service level Agreement)
Get a comprehensive view of all ongoing operations and their current status. Easily track the number of requests per department. Set and monitor your SLA targets, and plan your OLA (Operational Level Agreement) to ensure you meet your SLA goals consistently. You can also create or manage SLA profiles to stay on top of service commitments.
Request Fulfillment
Manage all request fulfillment operations from a comprehensive dashboard. Track, search, and sort requests by status, priority, type, or vendor. You can also create new requests and view a complete list of all requests.
Service Catalogue
Define and manage all your required services in one place. Easily search and filter the catalogue by status, priority, and service type. You can update your catalogue and access a complete list of all cagalogues.
Change Request
Restore normal service operations quickly, minimizing the impact on business. Improve visibility and communication of Change Requests (CRs) to the business. Record, classify, and prioritize CRs, and take immediate action to resolve them as efficiently as possible.
TROUBLE TICKETING SYSTEM
A unique solution for your troubles
Smarter Decisions with Real-Time Analytics
No more guesswork. Our smart dashboard gives you real-time analytics at a glance, so you always know what’s working and what needs attention. Spot opportunities, fix inefficiencies, and make data-backed decisions that drive measurable results with confidence.
Automate Anything with a Simple Drag-and-Drop
Building workflows shouldn’t require a tech team. Our intuitive drag-and-drop engine lets you automate approvals, assign tasks, and streamline operations in minutes. Whether it’s HR processes, customer requests, or internal workflows, you’re in control. Click, drag, done.
Seamless Integration
No more silos. Our platform integrates with the tools you already use, ensuring smooth data flow between departments. From third-party APIs to in-house systems, our Telecom Solution eliminates redundancies and synchronizes information across HR, CRM, finance, and beyond.
Business Without Limits, Anytime, Anywhere.
Keep your work flowing from anywhere with NTGapps Mobile! Whether you’re catching a flight, in the office, or working remotely, you’ve got instant access to ticketing, HR, CRM updates and much more—keeping you in the loop and on top of everything, no matter where you are.
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