ITSM Suite
Track and handle your incident with ease for instant response and resolution.
- Full Compliance with ITIL
- Seamless integration with your environment
- Highly customizable to your requirements
- Delivered in both WEB & Mobile
- Served both as SaaS & on-premise
A versatile application capable to grow and scale as you grow.
Asset management:
One of the key modules that helps you organize handling your incident with ease.
Incident management:
Once our implementors organize your assets in your organization, incident management becomes a daily routine.
An SLA module helps prioritizing your incidents and puts you on top of your situation.
Problem management
A higher tier module that focuses on problems with higher severity & impact. Helps reaching root cause and largely reducing enterprise downtime costs.
Knowledge management
This module tackles the arranging and authenticating solutions to incidents and problems. Aligning with ITIL measurements have served in creating one of the best module aids to decreasing the downtime of incidents & problems.
Change request
Handling requests in large environment can be a serious pain regardless of the support & helpdesk team. This module helps controlling changes in organizations and prioritizing them.
Release management
Highly important module in the ITSM suite that supports DevOpps work. Assures the documentation and details of testing process that includes process and results.
Reports
This is the overview of all dashboards that shows the status of the overall performance. You can filter incidents and drill to get the details as you desire.
